FAQs

Velozzcity are online store premium smartphone cases tailored for various brands including iPhone, Samsung, Motorola, and Google Pixel. Our cases are designed to blend style with durability, ensuring your device is both protected and stylish.

you can contact us through:
Phone:+1 (517) 280-5651
Email: velozzcity.cs@gmail.com

Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM.

To place an order, simply browse our website, select the desired product, add it to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.

Thank you for choosing VELOZZCITY for your custom smartphone case needs. Below is our shipping policy outlining delivery times, processing times, and shipping costs:

1. Delivery Times:

   • Shipping to the United States: Orders typically arrive within 5-7 business days.
   • Shipping Worldwide: International orders generally arrive within 14-21 business days.

2. Processing Times:

   • Production of custom cases takes approximately 1-3 business days, excluding weekends (Saturday and Sunday).

3. Shipping Carrier:

   • All shipments are sent via USPS (United States Postal Service) for reliable and efficient delivery.

4. Shipping Costs:

   • Shipping to the United States: $5.99 flat rate.
   • Shipping Worldwide: $14.99 flat rate.

Please note the following:

• Processing Time: The production process for custom cases takes approximately 1-3 business days to complete. Orders placed on weekends (Saturday and Sunday) will begin processing on the following business day.
• Shipping Delays: While we strive to ensure timely delivery, please be aware that unexpected delays may occur due to factors beyond our control, such as customs clearance procedures or inclement weather conditions.
• Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor the status of your delivery.
• Customs Duties and Taxes: International customers may be subject to additional customs duties or taxes imposed by their respective countries. These fees are the responsibility of the recipient and are not included in the purchase price or shipping charges.
• Address Accuracy: Please ensure that your shipping address is accurate and complete to prevent any delays or misdeliveries. VELOZZCITY is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you have any further questions or concerns regarding our shipping policies, please don't hesitate to contact our customer support team for assistance. We appreciate your business and strive to provide the best possible service to our valued customers.

No, due to the metal plate used in our sublimation printing process, our cases are not compatible with wireless charging or NFC technologies.

At VELOZZCITY, we strive to provide high-quality products and exceptional customer service. Please read our return and refund policy carefully to understand your rights and responsibilities when making a purchase from us:

1. Return and Refund Eligibility:

   • Returns, refunds, or exchanges are approved in the following circumstances: a. If the item received by the customer is incorrect, damaged, or missing due to an error on our part, such as receiving a product that does not match the order placed or if the item is damaged or lost during shipping.
   • Returns are accepted within 30 days of receiving your order.
   • Items must remain in their original packaging and be accompanied by proof of purchase.
   • Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund or exchange.
   • Returns due to dissatisfaction with the product will be evaluated on a case-by-case basis. We reserve the right to refuse returns for reasons such as change of mind, dislike of the product, or ordering the wrong item.
   • Returns, refunds, or exchanges are not accepted if the error or issue arises from the customer's side.

2. Non-Acceptance of Returns and Refunds:

   • Returns, refunds, or exchanges cannot be accepted based on customer dissatisfaction with the received item. We provide detailed descriptions and information about our products on our website, and purchasing from us implies that you have read and understood our terms and conditions.

3. Process for Returns and Refunds:

   • If you believe there is an error with your order or if you receive a damaged or incorrect item, please contact our customer support team at velozzcity.cs@gmail.com
   • To facilitate the return process, please provide your order number, a description of the issue, and clear photos showing the problem with the item.
   • Our team will review your case and determine the appropriate course of action, which may include issuing a refund, providing a replacement item, or offering store credit.

4. Customer Responsibility:

   • It is the customer's responsibility to ensure that all information provided during the ordering process, including shipping address and product specifications, is accurate and complete.
   • Customers are also responsible for carefully reading and understanding our product descriptions, terms of service, and return policy before making a purchase.

5. Final Discretion:

   • VELOZZCITY reserves the right to make the final decision regarding returns, refunds, or exchanges, based on the specific circumstances of each case.
6. Shipping Costs: Shipping costs for returning items will be the responsibility of the customer unless the return is due to our error. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. And customers return the products by mail

By making a purchase from VELOZZCITY, you acknowledge and agree to abide by the terms and conditions outlined in this return and refund policy. If you have any questions or need further assistance, please don't hesitate to contact us at velozzcity.cs@gmail.com

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website or the USPS website.

Please contact our customer service team immediately if you need to change or cancel your order. Changes or cancellations may not be possible once the order has been processed.

If you encounter any issues with your order, such as damaged items or order discrepancies, please contact our customer service team promptly. We will work to resolve the issue as quickly as possible.